Ultimately I want you to be completely happy with your purchase and will do my best to meet that goal.

Returns:

If you receive what you ordered but it does not meet your expectations, I will refund the purchase price but the shipping costs in both directions are your responsibility. Each of my products are clearly described on the product's detail page and should match the image. This also applies to ordering the wrong item for your particular application (please contact me ahead of time if there is any doubt to what you should order). I do not charge any restocking fee but please send the items back in usable condition. I cannot provide refunds for kits that are improperly installed and damaged. I provide as much post-sale support as possible so if there are any questions about installation after watching the video and reading the steps on the instructions page, use the contact form.

Lost Shipments:

Refunds (or replacement shipment) will be offered if USPS loses a package before it is delivered. However, brewhardware.com is NOT responsible for items delivered and later lost and/or stolen. I only ship via USPS Priority with delivery confirmation. If the USPS tracking system shows an item delivered to your address, there is not much more I can do for you if the neighbor's kid stole the box off your porch. In the rare case that this happens, I will do my best to work with you to reach a fair compromise.