As of 4/8/20 we are tentatively continuing to accept online orders for shipping as usual with some differences; please read everything before ordering. 

1. Handling Delays. In an effort to keep our employees as safe as possible, we are arranging our staffing schedules to minimize exposure.  Handling times are expected to be 3-5 extra days. Volume is already maxed out as it is because many shops have decided to close and volume is already up because everyone is bored at home and brewing. No, you are not the only one that decided that brewing is a great way to pass the time.

2. Shipping Services. We also anticipate that shipping services may experience some delays outside of our control. 

3. Supply chain is sketchy. For example, Omega Yeast Labs is shut down so we will definitely be out of that for a while once our current stock is depleted. Other items may follow suit.

4. Support Availability. We may miss an email or two. We may not answer the phone every single time. We may go home a little early to have dinner with our families. We are currently spending 5-10% of our day responding to "where is my order" emails for orders that are not even particularly delayed past normal operating standards. Please be cool. We haven't had to do it yet but we're considering a policy that if you ask where your order is, it goes to the back of the line.

Thank you so much for supporting small family-owned businesses during these very strange times and for you understanding and patience.

• Our extensive video primer covering brewing connections, quick disconnects, etc is out (see it below). For all our informative product videos, check out http://www.youtube.com/brewhardware.