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I love that a DYI Hot Rod stick is even an option |
October 7, 2018 |
| Reviewer:
Christopher Coulter from Roseville, CA United States
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Not just to save a little money but also to get to know how it all goes together will help later on down the road if there is a problem to troubleshoot it or replace a single part instead of just replacing the whole thing. The instruction video is amazing. I had to read the order section a few times to first figure out if it was included or not, I went ahead and placed my order. Not until my package arrived did I realize that it was not in there. I went back to my order thinking it had been left out on packaging, only to realize that I never clicked in the little box off in the corner that looks like an add to include it. So now instead of having a great weekend brewing with my new hotrod, I had to place a second order and wait for weeks to put it together and brew with it. It really is my only complaint. everything else has been great. Why is it not just part of the options? like a drop-down with the 2 or 3 choices including a do not include option?
Brewhardware Response. You like the product but because you didn't read the description fully, you rated it 3 out of 5 stars? The DIY hot rod description explains very clearly what is included. Even more importantly, it describes what is NOT included (and ELEMENT is clearly in that list). I'm sorry you had a less than perfect experience.
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AAA+++